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Refund Policy

Refund Policy

Last Updated: June 30, 2025

Thank you for shopping with 843 Smoke And Vape. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

 

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The product is defective, damaged, or incorrect upon arrival.

  • The service provided did not meet the agreed-upon terms.

  • You canceled within the allowed timeframe (if applicable).

  • ​

Non-Refundable Items:

  • Digital products (if already downloaded/accessed).

  • Perishable goods (e.g., food, flowers).

  • Custom-made or personalized items.

  • Services already rendered.
     

2. Refund Timeframe

 

  • Refund requests must be submitted within 2 days of purchase/delivery.

  • Processing may take 2 business days after approval.
     

3. How to Request a Refund

To initiate a refund, contact us at:
📧 Email: [843Smokevapehilton@gmail.com
📞 Phone: 843-715-0172

Please provide:

  • Your order number.

  • Proof of purchase.

  • Reason for the refund.

  • Supporting evidence (e.g., photos of damaged goods).
     

4. Refund Methods

  • Refunds will be issued to the original payment method.

  • For credit/debit cards, processing may take 5–10 business days.

  • Alternative refund methods (e.g., store credit) may be offered at our discretion.

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5. Return Shipping (If Applicable)

 

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping method.

 

6. Exchanges

 

If you prefer an exchange, contact us, and we’ll assist based on product availability.

 

7. Late or Missing Refunds

 

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your payment provider (e.g., PayPal, credit card company).

  3. If unresolved, reach out to us for further assistance.

  4. ​

8. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on our website.

 

9. Contact Us

 

For any questions regarding refunds, please contact:
843 Smoke And Vape 

435 William Hilton Parkway

Hilton Head, SC 29926 

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